This policy applies to the Neon Worlds service.
This policy applies to Neon Worlds: AI Tarot, the app website, app pages, account features, readings, journal features, support requests, checkout workflows, and paid features.
Privacy
Privacy Policy for Neon Worlds: AI Tarot
Effective May 6, 2026. Operator: 2814438 Alberta Inc., operating as DMV Digital Studio. Contact: support@dmvdigitalstudio.com. Billing: billing@dmvdigitalstudio.com.
We collect information needed to operate the app.
Depending on how you use the app, we may collect account, reading, journal, support, usage, and technical information needed to operate the service. This may include account email and authentication identifiers, account status, plan tier, entitlement status, reading questions and prompts, selected decks, spreads, guides or personas, card draws, generated readings, saved reading history, journal notes, preferences, app settings, support requests, feedback, product events such as sign-in, opening or saving readings, errors and usage diagnostics, payment or subscription status when checkout is enabled, IP address, browser or device information, timestamps, logs, and security events.
The app does not require sensitive personal information.
Tarot questions and journal notes may voluntarily include intimate, relationship, identity, emotional, or personal material. Users should not enter government identifiers, full payment card data, passwords, secrets, medical records, legal facts, financial account information, information about children, crisis details, or private details about third parties without permission.
Information supports app operation and safety.
We may use information to operate the app, authenticate accounts, generate readings, save and reopen readings, maintain journal and history features, remember preferences, manage entitlement or subscription status, respond to support, privacy, and billing requests, troubleshoot bugs, prevent abuse and security incidents, improve reliability and user experience, and comply with legal or accounting obligations.
AI readings may use limited reading context.
AI-generated readings may send the user question or prompt, selected spread, card draw, selected deck, selected guide or persona, and limited preference or context data to AI service providers. We do not intentionally send the user's email address or direct account identifier to AI providers unless technically necessary. Where reasonably possible, the app sends only the context needed to generate the requested reading. AI output can be inaccurate, incomplete, repetitive, emotionally mismatched, or unsuitable. Readings are for entertainment, creativity, and personal reflection only.
Payment processors handle payment details when checkout is enabled.
Checkout is active only when the product displays an active checkout or app-store purchase flow. Payment data is processed by third-party processors such as Stripe or applicable app-store billing providers. 2814438 Alberta Inc., operating as DMV Digital Studio, does not intentionally store full payment card numbers. Billing questions can be sent to billing@dmvdigitalstudio.com. Checkout or app-store purchase screens will show plan features, price, billing cadence, renewal terms, cancellation path, final-sale refund terms, and taxes where applicable before purchase.
Service providers may process data needed to run the app.
We do not sell saved readings or journal notes. We may share information with service providers only as needed to operate, secure, support, bill for, or improve the service. Provider categories may include hosting and infrastructure, database and storage, authentication, AI interpretation or model providers, analytics and diagnostics, email and support, payment processing, security and abuse prevention, and legal, accounting, or compliance support.
The app may use storage for accounts, preferences, and diagnostics.
The app may use cookies, local storage, session storage, or similar technologies for authentication, session continuity, preferences, diagnostics, security, and analytics if configured. We do not claim that the service uses no tracking unless that has been verified in the deployed product.
Saved data remains until deleted or no longer needed.
Saved readings and journal notes may remain until deleted by the user, deleted through account deletion, removed through a support request, or no longer needed. Logs and backups may persist for limited periods. Billing, tax, and accounting records may be retained as legally required. Abuse and security records may be retained to protect the service.
Users may request access, correction, export, or deletion.
Privacy requests can be sent to support@dmvdigitalstudio.com. Depending on the request and applicable law, users may ask for access, correction, deletion, export, objection, or restriction. Verification may be required before we act on a request.
Users can delete their account or request privacy help.
Signed-in users may delete their Neon Worlds account through the account deletion page. Users may also request deletion, access, correction, or export help by emailing support@dmvdigitalstudio.com. Include the account email and request type. Some records may be retained if required for legal, billing, tax, fraud-prevention, security, backup, or dispute reasons.
The app is intended for adults 18+.
Neon Worlds: AI Tarot is intended for adults 18+ and is not directed to minors or children under 13. Do not use the service or create an account if you are under 18. If you believe a minor or child provided personal information, contact support@dmvdigitalstudio.com for review or deletion.
We use reasonable safeguards.
We use reasonable administrative, technical, and organizational safeguards for the service. No online service can guarantee perfect security. Users should protect their account email, password, and reset access, and avoid entering secrets.
Providers may process data in multiple jurisdictions.
Service providers may process data in Canada, the United States, or other jurisdictions depending on infrastructure and provider configuration. Data may be subject to local laws in those jurisdictions.
This policy may be updated.
We may update this policy with a new effective date. Material changes will be reflected on this page.
Contact support or billing.
Privacy and support questions can be sent to support@dmvdigitalstudio.com. Billing questions can be sent to billing@dmvdigitalstudio.com.
Account/data deletion and support.
Use the deletion page for account deletion, saved reading deletion, journal deletion, correction, export, or access requests.